World Class Support
Sovos is committed to delivering outstanding service to our customers. As a result, our customers view Sovos as a long-term strategic partner, not just a software vendor. Our support is organized according to solution-specific teams.
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Hours of Operation
If you have an after-hours matter that is urgent (a product outage or loss of key functionality), you can contact us via the local phone numbers listed below and our after-hours support team can assist you.
Asia Support
Monday-Friday, 9AM – 5PM (9:00-17:00) SGT
Europe Support
Monday-Friday, 9AM-5PM (9:00-17:00) GMT/BST
Brazil Support
Monday-Friday, 8AM-6PM (8:00-18:00) BRT
North America Support
Monday-Friday, 8AM-8PM (8:00-20:00) EDT/EST
Spanish Speaking Americas
Monday-Tuesday, 9AM-6PM (9:00-18:00) CLT/CLST
Friday, 9AM-5:30PM (9:00-17:30) CLT/CLST
Sovos Maintenance and Support Policy
Download the Sovos Maintenance and Support Policy in English.
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Sovos Portal – User Guide
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Sovos Portal – Training Video
Watch the training video to learn how to manage your cases, create new cases, and find knowledge base articles.
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