Sovos Global Tax Determination Seamlessly Handles Black Friday, Cyber Monday Sales

This blog was last updated on December 1, 2023

This blog was updated on December 1, 2023

If Black Friday and Cyber Monday 2023 are any indication, online shoppers are out in full force. TVs, smart watches and headphones had some of the highest numbers on Black Friday, according to Adobe Analytics. Overall Black Friday online numbers reached new levels, with a record-breaking $9.8 billion, or a 7.5% increase from last year. Cyber Monday e-commerce sales hit $12.4 billion, a 9.6% jump from 2022.

The data from Sovos’ global tax rate calculation engine and database also shows new levels of sales, but that it can keep pace with the growth.

On Black Friday this year, Sovos had a 10% increase in line item count from 2022 and a 56% increase in transaction count. Cyber Monday transaction volume showed a 32% increase compared to 2022, with a 5% decrease in line item count numbers.

Sovos has prioritized investing in products and infrastructure to ensure seamless performance during these peak spending periods. From 24/7 monitoring to the state of Active/Active in place, Sovos teams are constantly working to give clients the best experience possible. This was recognized during Black Friday and Cyber Monday as uptime was 100%, with the integration adapter also at 100% with no interruptions.

Sales and use tax remains, even as shopping trends fluctuate

Regardless of labor shortages, supply chain issues or a global pandemic, October through December are traditionally heavy shopping months. Sovos treats every day like it’s Black Friday or Cyber Monday, as any day could be the busiest day of the year for someone’s business.

That’s why it’s critical for times of record sales to still feel like “business as usual.” Companies want to know that they will have uninterrupted, reliable and fast service. As ecommerce shopping continues to remain a top option for shoppers, Sovos Sales and Use Tax clients had customer needs met and met quickly.