2018 Intelligent Reporting Summit Q&A: The Movement to Quantify IT Risk

The information technology (IT) and risk departments in most organizations have generally had little to do with each other outside of specific tasks. However, now that some of the biggest potential risks companies face involve data security, a new effort seeks to help IT and risk experts speak a common language, coming together to quantify the risk involved in a potential data breach.

Katie Crammer is Director of Security Platform Strategy at Verizon. She will be a featured speaker at the 2018 Intelligent Reporting Summit in Denver in October, and shares her thoughts on marrying IT and risk management.

Sovos: It’s pretty clear what IT does, but what do risk experts do for a company?

Katie Crammer: Risk experts look at the financial exposure associated with all the business dealings a company undertakes, and risk management varies greatly from industry to industry. In a traditional risk office, risk experts are in charge of measuring risk and ensuring a company has appropriate coverage for any measured risk it might take. For example, mergers and acquisitions. Or real estate management, such as building facilities in flood plains. There’s also a human resources component that looks at risk of lawsuits, labor issues and other potential problems with employees.

Sovos: But despite the obvious dangers involved with data breaches, risk experts and IT professionals have not traditionally had a relationship?

Crammer: You used to have an IT security office in the basement staffed by four to six nerdy-looking dudes with four to six monitors each watching network traffic. Then, there was the risk office with financial staff in another part of the building, and the two never met.  We’ve seen that start to shift but it’s still largely true that there’s very little communication.

Sovos: Part of what you’re trying to do is get IT and risk interests in on the same page. How does that work?

Crammer: They have to have a common language to even discuss the problem. That common language is dollars. They need to answer some difficult questions: What does my risk translate to in dollar value? Do I have insurance? How much is it going to cost me if I am breached? There is a lot to consider, including: legal fees, restitution payments to victims, reputational damage, increased governmental and press scrutiny among other things.  

Sovos: And it’s your goal to enable the parties involved to quantify that somehow?

Crammer: It’s difficult to get an exact measurement of risk here and we have no way to assess all of that today. The industry is not that mature. However, after some high-profile breaches all companies are now required to report if they’ve been breached and divulge how many records they lost. Insurance company records show how much a company paid out. So we know who has been breached and roughly what it has cost them. From that, we think we can develop an increasingly accurate equation by analyzing historical data. In developing that equation, we’re championing a common measurement for risk posture and threat level.

Sovos: How can the development of an equation that can quantify data security risk benefit the departments involved?

Crammer: When they go to ask for an investment from the CFO or Board, cybersecurity people walk into it with few tools in hand to support the ask because they have no way to quantify the return on investment. We need to be able to translate their requests into a future potential cost savings if the company is breached, multiplied by a probability of that happening. If somebody could go in and say a certain amount of risk exposure requires a certain level of security investment, everybody in the organization, (particularly in the risk office and IT areas) would benefit. We can’t do that today, but we’re working on it.

Sovos: What kind of progress have you made?

Crammer: We launched the first risk model in April. We partnered with four other industry leaders. It’s not just about coming up with a model. We need input to run the model and understand the specific risk each organization has. We need to go to organizations and say here’s how you use the model on yourself.

Sovos: What kind of response have you had from companies so far?

Crammer: We’re definitely having to evangelize. Risk management for cybersecurity is the buzzword of 2018. People think the idea makes sense, but then they see what it means to execute. You have to be willing to stand your company on the scale, and not everybody is going to like what it says. We have beta customers we’ve been working with and they’ve asked lots of good, valid, and relevant questions. There’s the occasional response of “this isn’t meaningful for our business model” or “here’s why it’s not relevant to me” but it’s been a mix. CSOs either love it or they hate it.