This blog was last updated on October 12, 2022
Regulatory change and evolving technology continue to fuel modern tax. Businesses need to map out near- and long-term strategies that keep pace with the digital transformation of tax. But working with the right team is essential to organizational success. That’s where the Sovos Customer Success team comes into play.
Sovos knows that being able to grow customer engagement through the right combination of customer success, customer marketing and customer experience will help your overall business goals. How do we do that? By focusing on the following three key pillars of customer success.
A strong partnership
Sovos Customer Success works with our clients to achieve their desired outcomes. We want to understand what they hope to achieve so that we fully comprehend what they need from us. From there, Sovos works with companies to ensure that those expectations are met. It’s also important that we understand how/if clients use a specific metric to measure our success as a partner.
Being proactive
Sovos clients can expect proactive engagement from the Sovos Customer Success team, with account-specific updates and other timely information. Sovos strives to engage with clients on a regular cadence, whether that’s in-depth touch points, discussions on account renewals, conversations on expectations for us as a partner or to discuss billing information. Customer Success will only send clients materials that are relevant to their specific accounts.
A dedicated team
Sovos Customer Success is designed with advocacy in mind. Our team will focus on all things that matter to you. Whether it’s facilitating a discussion, investigating an issue or just being there when you have a question, you can count on Sovos Customer Success to advocate on your behalf. Customer Success is there for each step of your journey, proactively ensuring you receive maximum value from your solution and services.
How does Sovos Customer Success help define outcomes?
Our team hones in on success plans, utilizing our internal management tool, to fill in outcomes, success measurements, experience and expectations and deliverables. We’re working to build programs based on what customers’ desired outcomes are – and will continue to ensure we fully understand what those goals are. Customer Success works to define specific outcomes and then track progress toward meeting them.
We are working to better transmit information garnered from sales team conversations with clients, helping to properly focus on the right outcomes and expectations. Every business is unique and has unique needs and goals. We work with you to sign you up for the right tools – whether that’s our tax blog, the Sovos portal, our LinkedIn page or a combination of assets.
Sovos Customer Success serves as our customers’ internal voice. We listen so we can act accordingly. Furthermore, our team relays customer feedback to the correct internal business partner in a timely manner – your questions, concerns and comments will not go unheard.
Whatever your business’ compliance and/or filing needs may be, Sovos continuously invests in our user experience. That way, our teams can offer a seamless end-to-end experience with the most up-to-date information.
Take Action
Still have questions about what Sovos can do for you? Reach out to our Customer Success team to learn more.
