What are the 3 Pillars of Sovos Customer Success?

Andrew Elvester
October 12, 2022

This blog was last updated on October 12, 2022

Regulatory change and evolving technology continue to fuel modern tax. Businesses need to map out near- and long-term strategies that keep pace with the digital transformation of tax. But working with the right team is essential to organizational success. That’s where the Sovos Customer Success team comes into play.

Sovos knows that being able to grow customer engagement through the right combination of customer success, customer marketing and customer experience will help your overall business goals. How do we do that? By focusing on the following three key pillars of customer success.

A strong partnership

Sovos Customer Success works with our clients to achieve their desired outcomes. We want to understand what they hope to achieve so that we fully comprehend what they need from us. From there, Sovos works with companies to ensure that those expectations are met. It’s also important that we understand how/if clients use a specific metric to measure our success as a partner.

Being proactive

Sovos clients can expect proactive engagement from the Sovos Customer Success team, with account-specific updates and other timely information. Sovos strives to engage with clients on a regular cadence, whether that’s in-depth touch points, discussions on account renewals, conversations on expectations for us as a partner or to discuss billing information. Customer Success will only send clients materials that are relevant to their specific accounts.

A dedicated team

Sovos Customer Success is designed with advocacy in mind. Our team will focus on all things that matter to you. Whether it’s facilitating a discussion, investigating an issue or just being there when you have a question, you can count on Sovos Customer Success to advocate on your behalf. Customer Success is there for each step of your journey, proactively ensuring you receive maximum value from your solution and services.

How does Sovos Customer Success help define outcomes?

Our team hones in on success plans, utilizing our internal management tool, to fill in outcomes, success measurements, experience and expectations and deliverables. We’re working to build programs based on what customers’ desired outcomes are – and will continue to ensure we fully understand what those goals are. Customer Success works to define specific outcomes and then track progress toward meeting them.

We are working to better transmit information garnered from sales team conversations with clients, helping to properly focus on the right outcomes and expectations. Every business is unique and has unique needs and goals. We work with you to sign you up for the right tools – whether that’s our tax blog, the Sovos portal, our LinkedIn page or a combination of assets.

Sovos Customer Success serves as our customers’ internal voice. We listen so we can act accordingly. Furthermore, our team relays customer feedback to the correct internal business partner in a timely manner – your questions, concerns and comments will not go unheard.

Whatever your business’ compliance and/or filing needs may be, Sovos continuously invests in our user experience. That way, our teams can offer a seamless end-to-end experience with the most up-to-date information.

Take Action

Still have questions about what Sovos can do for you? Reach out to our Customer Success team to learn more.

Sign up for Email Updates

Stay up to date with the latest tax and compliance updates that may impact your business.

Author

Andrew Elvester

As vice president of customer success, Andrew Elvester is charged with building and leading high-performing teams that improve customer interactions and create stronger relationships. He believes the key to creating and implementing positive change is the right attitude. When teams embrace the business benefits of change and remain focused on our company mission, success will follow. Since joining Sovos, Andrew has been instrumental in launching sales engineering and customer success functions. He has led the integration of several company acquisitions into these processes to ensure consistency across all of Sovos’ lines of business. Andrew is a hands-on manager that likes to lead by example. He encourages his teams to keep a positive attitude, stay focused and work to simplify complex problems into solvable parts. He takes great pride in helping to foster the career growth of his teams and aid in their successes. Outside of work Andrew enjoys running marathons, ultra-distance events and cross-country skiing. He also enjoys spending time with his wife, dogs, traveling, cooking and fermenting.
Share this post

dtc spirits new york
North America ShipCompliant
February 14, 2025
A New Era for DtC Spirits Shipping: How New York’s Market is Taking Shape

This blog was last updated on February 14, 2025 In the fall of 2024, New York became the latest state to open its doors to direct-to-consumer (DtC) spirits shipping, marking a significant milestone for the industry. As one of the most populous states with a thriving market for craft and high-end spirits, the shift was […]

North America Unclaimed Property
February 10, 2025
Delaware Announces 2025 VDA Invitation Dates

This blog was last updated on February 14, 2025 Mark your calendars – April 11, 2025 and August 15, 2025 are this year’s anticipated release dates for the Delaware’s Secretary of State (SOS) VDA program invitations. In the event that an organization receives an invitation to participate in the Voluntary Disclosure Agreement (VDA) program  , […]

North America Sales & Use Tax
February 6, 2025
The Tariff and Sales Tax Mishmash – Untying the Mess

This blog was last updated on February 14, 2025 Talk of tariffs dominates the current news cycle with some commentators suggesting that tariffs will spell disaster for our economy while others say the exact opposite. We’ve seen the stock market sometimes fluctuate as tariffs are announced but later suspended, leaving us to wonder whether an […]

retailer dtc wine shipping
North America ShipCompliant
February 6, 2025
Retailer DtC Wine Shipping: The Time Has Come

This blog was last updated on February 14, 2025 By Tom Wark, Executive Director, National Association of Wine Retailers We are often reminded by the media and those in the wine industry—as well as by wine enthusiasts—that the three-tier system of alcohol distribution in most states hinders consumer access to the expansive number of wines […]

Montana 1099-DA
North America Tax Information Reporting
February 5, 2025
State Filing Alert: Montana’s New 1099-DA Requirements for Crypto Brokers

This blog was last updated on February 5, 2025 Reporting digital asset transactions on Form 1099-DA just got a little more complicated. For 2025 transactions, crypto brokers that file Form 1099-DA with the IRS will be required to file the 1099-DA with the State of Montana. This makes Montana the first state to introduce a […]