Delivery Management Software

Ensure first-attempt delivery success to increase customer reorder rate with ShipCompliant Delivery Experience — delivery management software for wineries, breweries, distilleries and retailers

A Product For ...

Extend the white glove treatment to home delivery

Shipping DtC? Relax. Sovos ShipCompliant’s solved it.

Delivery Experience — ShipCompliant's delivery management software — allows you to effectively manage your customers’ shipping experience to achieve delivery success on the first attempt and minimize expensive, frustrating returns.

Product Features & Benefits

Centralize Processes with a Cloud-based Solution

  • Quickly search for orders, update shipment details and contact customers, all from a single platform that is integrated with FedEx, UPS and fulfillment houses
  • Analyze shipments and identify issues immediately from the dashboard
  • Proactively reach out to customers and quickly re-route packages with failed delivery attempts

Additional Features

  • Delight & Retain Customers

    Send personalized package tracking details automatically at key shipment milestones and proactively communicate any potential delivery issues. Offer customers industry-leading shipment options, such as self-service re-routing to carrier locations. Increase the likelihood of repeat orders with stellar shipping experiences.

  • Minimize Expensive Returns

    Identify at-risk customers and send them actionable emails at key shipment milestones to prevent delivery problems. Prevent costly returns or delays through temperature monitoring and customer scoring.

  • Improve Fulfillment Performance

    Analyze and track real-time delivery rates, failed delivery attempts and returned package rates. Evaluate analytics by carrier, address type and customer to determine how to improve the delivery process.

Available stand-alone or bundled

ShipCompliant Delivery Experience is available as a standalone product offering or as an add-on to any Sovos ShipCompliant core product, including Market Ready, Direct, and Direct with AutoFile.

  • Market Ready

    Simplify go-to-market complexities

  • Direct

    DtC shipping compliance, tax, license management and more

  • Direct with AutoFile

    Sales & use tax, excise tax, gallonage, and shipment report filings with ease

Curious to learn more?

Take a peek at these mini demos—a series of six short videos that offer a detailed look at the different components of our delivery management software, including a quick overview, getting to know the dashboard, unshipped packages and en route views, email tools, and performance metrics.

Get a peek inside DEX

Success Story: Orin Swift Cellars

Delivery Experience helps Orin Swift Cellars streamline shipping and delivery processes to increase successful delivery rate and customer satisfaction.
Read the success story