Complete Package Information at Your Fingertips
Now Jared and his team can easily see a total snapshot of all their packages. If a package must be rerouted or is on its second delivery attempt, he can take the initiative to create a better experience for his customer.
“You’re ahead of the game, having that information at your fingertips,” said Jared, “Versus having to search for it, wait for a report or something to happen. To see the issues and get them fixed right away is going to keep our customers happy and engaged.”
This ability to reroute a package to a FedEx store or different address in a timelier manner will save Orin Swift Cellars extra costs with its product, reshipping, and lost customers. Now they can provide a solution to their customers’ shipping issues immediately.
Even though Orin Swift Cellars’ biggest release season is just around the corner, Jared already sees the huge difference in using Delivery Experience. Not only can he give his customers more transparency on where their in-transit packages are, Orin Swift Cellars now stays more engaged with their customers.
Winery customers are simply not getting this level of customer service elsewhere. “Most wineries aren’t paying attention to how important logistics are or the product being delivered,” said Jared. “ShipCompliant’s problem-solving skills are dynamite, and that’s not something you see a lot in the wine industry – especially on the technology side. Listening to us in order to be better has always been on their forefront. And Delivery Experience is one of the outcomes of that attitude. This software has allowed the consumer to be better, in turn allowing us to help our consumers have a better experience.”