Title: Director UX, North America
Hometown: London, England
Years in the industry/at Sovos ShipCompliant: 10
Favorite part of your job: I enjoy engaging with customers, observing how they use our products, and working out how to improve their experience. We have a great team of designers at Sovos, and I enjoy helping them work more effectively on tough problems.
What is a project/campaign from the last year (or past six months) that you’re especially proud of and why - what impact did it create?: I designed a workflow for onboarding new global e-invoicing customers that cuts down on a lot of manual data entry, but am happy to be back working on our North American products, including ShipCompliant!
Describe your ideal setting for enjoying your favorite beverage (and what might that beverage be?): My ideal is drinking a pint of bitter in a pub somewhere in England.
What out-of-state beverage do you wish could be shipped directly to you?: 21st Amendment's Back in Black. I first tried it while paddling down a river, and it reminds me of summer.
Contact Information: email@example.com