Global Tax Compliance Leader Reports 26% Improvement in Customer Satisfaction While Formalizing Climate Commitments Through Science Based Targets Initiative
ATLANTA, November 6, 2025 – Sovos, a global provider of tax compliance software, processing over 16 billion transactions annually across 100+ countries, today announced the release of its FY25 Sustainability Report, highlighting significant progress across environmental, social, and governance initiatives while solidifying its commitment to responsible innovation and climate action.
The report demonstrates how Sovos integrates sustainability directly into its business strategy, delivering measurable impact across three core pillars: Empowering People, Cultivating Trust, and Growing Responsibly. Against a backdrop of macroeconomic pressures, evolving regulatory complexity, and rapid AI advancement, Sovos accelerated its transformation while strengthening stakeholder relationships and formalizing climate commitments that align with global science-based standards.
“At Sovos, our commitment to being a force for growth and for good is at the heart of everything we do,” said Kevin Akeroyd, Chief Executive Officer of Sovos. “In service to our customers, we help underpin economies around the globe. Being a responsible global corporate citizen is critical to our role in helping businesses manage their tax and compliance obligations effectively in what has become an always-on world.”
Key FY25 Sustainability Report Highlights:
- Climate Leadership Through Science-Based Targets The company joined the Science Based Targets initiative (SBTi), committing to submit emission reduction targets by April 2027. Sovos achieved a 4.6% reduction in Scope 1 emissions while expanding operations and currently sources 37% of its electricity from renewable energy.
- Responsible AI Transformation Sovos established a comprehensive AI Manifesto and measurable outcomes.
- Enhanced Customer Trust Elevating “Be Customer-Centric” to a core organizational value, Sovos achieved a 26% year-over-year improvement in Customer Net Promoter Score.
- Empowering Global Teams Sovos achieved 84% employee engagement survey participation, exceeding the 75% industry benchmark. Sovos maintains 45% female employees and 40% female representation in senior management – surpassing the technology industry average of 35%.
- Transparent Tax Reporting Excellence Sovos maintains 99.9%+ accuracy across 16 billion transactions annually in 100+ countries, building institutional trust through transparent tax reporting. Its Mirror Visibility™ technology eliminates information asymmetries, enabling businesses and tax authorities to work with verified, consistent data in real-time.
External Recognition and Validation
The FY25 report marks significant third-party validation of Sovos’ sustainability practices:
- First EcoVadis Scorecard: Demonstrating commitment to transparent sustainability reporting, Sovos obtained its first EcoVadis scorecard in FY25, committing to annual updates. This third-party validation provides stakeholders with credible sustainability insights. Sovos also improved its Hg Sustainable Business Framework diagnostic score by 8% following publication of its first external sustainability report.
- Recognition as a Leader in the IDC MarketScape for Tax Management: Sovos was recognized as a Leader in the IDC MarketScape for tax management, validating its role in building transparent tax systems. The report highlighted Sovos’s comprehensive coverage including VAT reporting, continuous transaction control, e-invoicing clearance, and tax determination, demonstrating effectiveness in addressing complex compliance needs across multiple jurisdictions.
- Five Consecutive Years Recognized by Top 100 Training Apex Awards: Sovos’s commitment to learning and development excellence continues to be recognized. FY25 achievements include: Sovos English Club reaching 22% proficiency improvement with 27% achieving business fluency; Product Certification Training achieving 100% completion through AI roleplay; Manager Bootcamp delivering 99% completion rates; and Mentoring Program participants achieving 27% and 23% promotion rates in FY24-25.
“Our approach to sustainability integrates directly into our business and operating strategy,” said Laura Handler, Chief of Staff and Chair of the Sustainability Steering Committee. “By maintaining rigorous internal standards and staying ahead of emerging regulations, we create the foundation that builds the trust our customers need to confidently rely on our technology solutions.”
Commitment to Continuous Improvement
The FY25 Sustainability Report demonstrates Sovos’ systematic approach to measuring and improving environmental and social impact. The company tracks progress through multiple frameworks including the Science Based Targets initiative, EcoVadis assessment, and alignment with six UN Sustainable Development Goals.
The complete Sovos FY25 Sustainability Report is available here.
About Sovos
Sovos transforms tax compliance from a business requirement into a growth driver. The Sovos Compliance Cloud platform helps businesses identify, determine, and report on tax obligations globally, processing 16+ billion transactions annually across almost 200 countries.
More than 100,000 customers, including half the Fortune 500, trust Sovos’ expertise and integration capabilities. Learn more at sovos.com.
