Sovos Publishes 2026 Sustainability Report, Highlighting Progress Global Corporate Citizenship
ATLANTA, GA – September 24, 2026 – Sovos, the agentic tax compliance company, today released its fiscal year 2026 Sustainability Report, detailing the company’s progress across its three sustainability pillars: Empowering People, Cultivating Trust, and Growing Responsibly. The report reflects a year of meaningful operational maturity anchored by a deepened commitment to responsible AI and improved external sustainability ratings.
The 2026 report comes as AI reshapes how Sovos builds products, develops talent, and manages its environmental impact. Across all three fronts, the company prioritized transparency and accountability, from collaborating on one of the first activity-based AI emissions estimates in the industry to formalizing responsible AI governance and enablement across its global workforce of 2,500+ employees in 25+ countries.
“Sustainability at Sovos isn’t a separate program; it’s embedded in how we operate and grow,” said Laura Handler, Chief of Staff + Sustainability Officer, Sovos. “This year, our progress reflects genuine organizational commitment, not just aspirational goals. From achieving a 100% Responsible AI Readiness score to deepening the quality of our environmental data, to watching our employees triple their community impact participation, we’re building sustainability into the business in ways that compound over time. We’re still maturing, and we’re clear-eyed about that, but how we close the remaining gaps matters as much as how quickly we close them.”
Key Metrics and Milestones from the FY26 Sustainability Report:
Empowering People
- 86% employee engagement survey participation, well above the 75% industry benchmark
- 19-point increase in employee Net Promoter Score, against an industry backdrop of declining engagement
- 3x increase in employee community impact participation; 7x year-over-year growth in volunteer hours
Cultivating Trust
- 100% of employees completed annual training in code of conduct, responsible AI, and cybersecurity
- 100% Responsible AI Readiness score on the Hg Sustainability Assessment
- 99.9%+ accuracy maintained across all regulatory filings; 84.9 million transactions processed during Black Friday/Cyber Monday with 100% system uptime
Growing Responsibly
- 50% renewable energy
- 62% improvement in carbon footprint data quality through deeper vendor engagement and activity-based measurement
- Formalized Science Based Targets initiative (SBTi) commitment, with science-based emissions reduction targets to be submitted by April 2027
The report also highlights Sovos’ first activity-based AI emissions estimate, developed in partnership with Sustainable AI Group. It calculated the emissions for the three most widely deployed AI tools which counts for less than 0.3% of our total company’s footprint. The effort reflects Sovos’ intent to get ahead of AI emissions measurement while the tools represent a small but growing share of its environmental impact.
“Being a responsible global corporate citizen starts with transparency in what we build, how we operate, and how honestly we report on both,” said Kevin Akeroyd, CEO, Sovos. “The 2026 Sustainability Report reflects a company that takes accountability seriously, not just to our investors and customers, but to the communities and institutions we serve around the world.”
The full Sovos 2026 Sustainability Report is available at sovos.com.
About Sovos
Sovos is transforming tax compliance from a business requirement to a force for growth. Its flagship product, the Sovos Tax Compliance Platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes more than 70 billion transactions per year, helping companies scale their compliance strategy in 150+ countries. More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.
Trust Is a Standard We Hold Ourselves to Every Year
On the trust front, we maintained a standard I consider non-negotiable: 100% of our employees completed annual training in code of conduct, cybersecurity, data privacy, and – for the first time formalized at this scale – responsible AI. We achieved a 100% Responsible AI Readiness score on the Hg Capital (our primary investor) Sustainability Assessment.
This matters to me particularly as AI reshapes how we build products and develop our teams. Responsible AI governance isn’t a one-time policy document. It will evolve alongside the technology itself, and our role is to ensure that as we accelerate adoption, we do so in a way that earns confidence rather than erodes it. Our customers process billions of transactions through our platforms each year. We experienced 84.9 million in the Black Friday/Cyber Monday window alone, with 100% system uptime. That kind of reliability is trust made operational. The same standard should apply to how we govern AI.
Going Deeper on Environmental Accountability
Our environmental work this year was less about expanding scope and more about improving credibility. We improved our carbon footprint data quality by 62%, not by collecting more data, but by working more closely with vendors to move from cost-based estimates to activity-based measurement.
Print is a good example of what that looks like in practice. The millions of tax forms we print and mail on behalf of customers each year make it one of our largest vendor-emissions categories. Working alongside our print management team and our carbon accounting partner, we engaged with our largest vendors to track actual paper usage and weight rather than relying on financial proxies. It’s slower, more detailed work, but it builds a more honest foundation for decarbonization.
We also made our first attempt at something I think will matter increasingly: estimating the carbon footprint of our AI tools. In partnership with Sustainable AI Group, we placed FY26 AI-related emissions from our three most-deployed tools at 46.73 tCO2e – less than 0.3% of our total footprint today. The number is small. The methodology matters more, because AI’s share of corporate emissions will grow, and organizations that get ahead of measurement now will be better positioned to manage and reduce it.
Externally, the trajectory is encouraging as our Hg Sustainability Diagnostic score improved 14% year-over-year, ranking us first among all US-headquartered companies in Hg’s portfolio.
Honest About What We Haven’t Yet Solved
I want to be direct about where we’re still maturing, because I think that honesty is part of what a credible sustainability program looks like.
Our approach to measuring the carbon footprint of digital infrastructure – including AI – is still evolving. Our framework for accounting for climate-related financial risk is still becoming a fuller, more embedded part of how we plan. These aren’t gaps we’re papering over; they’re the next layer of work, and we’ve formalized our commitment to SBTi with science-based emissions reduction targets to be submitted by April 2027.
To us, how we close those gaps matters more than how quickly we close them. Because sustainable impact doesn’t come from fast announcements, it comes from embedding the work into the business so thoroughly that it becomes how the business operates.
That’s what we’re building toward. And I’m proud of how much of it is already real.
The full Sovos FY26 Sustainability Report is available at sovos.com.
