The manufacturer processed 1099 forms using an ERP system. However, the system’s printing capability failed to adapt to changes in the layout of pre-printed forms. When boxes moved on forms, the system could no longer print inside them. As a result, employees the company’s accounts payable department had to manually feed forms into a printer, fold them and then have them heat sealed at an office-supply store for mailing. The process of printing and mailing 1099 forms took about a week.