What is Active/Active Availability?

Olivia Bilodeau
July 21, 2021

With ecommerce continuing to rise in popularity, businesses can face unexpected operational challenges when there are increases in sales. But when utilizing the state of Active/Active availability through Sovos, companies know that they are backed by a scalable technological option that provides unparalleled uptime. Competition occurs every day of the year and is no longer centered around “top shopping days” like Black Friday and Cyber Monday. 

An Active/Active architecture means your business is operating with always “on” availability through a cloud platform when it comes to your sales tax needs. 

What are Active/Active data centers?

An Active/Active cloud data center configuration is working 24/7, 365 days a year. Sovos Global Tax Determination (GTD) Cloud is active in two data centers spread across two different regions within North America. Quote and audit calls can flow seamlessly through Sovos’ primary and secondary data centers. Additionally, automated checks that monitor and analyze the health of each data center are included and traffic is directed appropriately. 

This investment in infrastructure eliminates maintenance windows and failover scenarios, achieving a recovery time objective (RTO) of 0 seconds. Companies can also double the capacity for transactions to support any business surges, which ensures that they can operate smoothly every day of the year.

There is an increasing reliance on online technologies for critical business operations. For example, more businesses are looking toward cloud ERPs and are moving away from on-premise solutions. Businesses need better, quicker and more reliable support.

The difference between Active/Active and active/passive

The key difference between an Active/Active data center model and one that is active/passive is that the Active/Active model has two data centers fielding traffic, rather than just one. This increases the scalability of the platform and protects customers in scenarios that would cause an outage in an active/passive model. Sovos ensures that your business is operating on an always “on” performance with comprehensive data security. You can also rest assured with fast and reliable transaction processing during your most demanding sales and transaction periods. 

Our integration strategy prioritizes the most efficient, secure and effective ways to integrate with an ERP or ecommerce platform. We know that business growth is prompting companies to shift from manual to automated process, looking for low cost and high value solutions. With Active/Active, your company can adopt multi-channel business strategies to ensure a continued evolution of technology utilization to better access consumers.

ERP and transactional software providers are not designed with the sales tax capabilities needed to address today’s complex and rapidly changing tax landscape. With Sovos and our globally powered solution for localized businesses, you can adapt however quickly your business grows.

Take Action

Check out our annual Sales and Use Tax Report to learn more about the increasing complexity of sales tax and the ways you can reduce financial and reputational risk.

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Olivia Bilodeau

Olivia Bilodeau is Product Marketing Manager at Sovos for the Sales and Use Tax line of business. Her main areas of focus are to communicate the value of Sovos’ solutions through messaging, positioning, enablement & more, and help bring new products to market to make client’s lives even better. She enjoys connecting and building relationships with people, whether they are a client, fellow employee, or a friendly face at the local coffee shop. When she isn’t brainstorming different ways to solve tax for good, Olivia loves exploring the town she just moved to in New Hampshire and decorating the new house.
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