{"id":353,"date":"2026-06-17T15:29:02","date_gmt":"2026-06-17T15:29:02","guid":{"rendered":"https:\/\/sovos.com\/my\/?page_id=353"},"modified":"2026-06-17T15:31:03","modified_gmt":"2026-06-17T15:31:03","slug":"support","status":"publish","type":"page","link":"https:\/\/sovos.com\/my\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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<\/h5>

World Class Support<\/h1>
Sovos is committed to delivering outstanding service to our customers. As a result, our customers view Sovos as a long-term strategic partner, not just a software vendor. Our support is organized according to solution-specific teams.<\/div>
Access Sovos Portal <\/div><\/sovos-button><\/sovos-image><\/sovos-template-hero>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hours of Operation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If you have an after-hours matter that is urgent (a product outage or loss of key functionality), you can contact us via the local phone numbers listed below and our after-hours support team can assist you.<\/p>

Asia Support
<\/strong>Monday-Friday, 9AM \u2013 5PM (9:00-17:00) SGT<\/p>

Europe Support
<\/strong>Monday-Friday, 9AM-5PM (9:00-17:00) GMT\/BST<\/p>

Brazil Support
<\/strong>Monday-Friday, 8AM-6PM (8:00-18:00) BRT<\/p>

North America Support
<\/strong>Monday-Friday, 8AM-8PM (8:00-20:00) EDT\/EST<\/p>

Spanish Speaking Americas
<\/strong>Monday-Tuesday, 9AM-6PM (9:00-18:00) CLT\/CLST
Friday, 9AM-5:30PM (9:00-17:30) CLT\/CLST<\/p>

Sovos Maintenance and Support Policy<\/h3>

Download the Sovos Maintenance and Support Policy in\u00a0English<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\n\t\t\t\t\tManage your portal<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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Sovos Portal \u2013 User Guide<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Download the user guide in\u00a0English<\/a>\u00a0or\u00a0Turkish<\/a>\u00a0to learn how to manage your cases, create new cases, and find knowledge base articles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Learn More<\/div><\/sovos-button>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sovos Portal \u2013 Training Video<\/div>
Watch the training video to learn how to manage your cases, create new cases, and find knowledge base articles.<\/div>
Learn More<\/div><\/sovos-button><\/sovos-feat-product-banner-woi>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

World Class Support Sovos is committed to delivering outstanding service to our customers. As a result, our customers view Sovos as a long-term strategic partner, not just a software vendor. Our support is organized according to solution-specific teams. Access Sovos Portal Hours of Operation If you have an after-hours matter that is urgent (a product […]<\/p>\n","protected":false},"author":498,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"solutions":[],"regions":[],"pagetypes":[],"class_list":["post-353","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport - Sovos Malaysia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sovos.com\/my\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"World Class Support Sovos is committed to delivering outstanding service to our customers. 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