{"id":1525,"date":"2026-06-12T15:27:50","date_gmt":"2026-06-12T15:27:50","guid":{"rendered":"https:\/\/sovos.com\/in\/?post_type=sovos_study&p=1525"},"modified":"2026-06-17T12:11:40","modified_gmt":"2026-06-17T12:11:40","slug":"from-manual-to-automated-how-forbes-marshall-achieved-97-itc-realization","status":"publish","type":"sovos_study","link":"https:\/\/sovos.com\/in\/case-study\/from-manual-to-automated-how-forbes-marshall-achieved-97-itc-realization","title":{"rendered":"From Manual to Automated: How Forbes Marshall Achieved 97% ITC Realization"},"content":{"rendered":"\t\t
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Customer Story<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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From Manual to Automated: How Forbes Marshall Achieved 97% ITC Realization <\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Products<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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GST Filing and Reconciliation <\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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E-Invoicing Solution<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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E-Way Bill Solution<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Company Information<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\u20b91,440 crore +<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Revenue<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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2500 + <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Employees<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Steam Engineering and Control Instrumentation <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Industry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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India<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Countries<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Benefits <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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97% ITC availed within the same month <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Near-zero ITC loss across reporting periods <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Faster, error-free GSTR-3B return filing <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Real-time visibility into vendor invoice actions <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Proactive vendor compliance and payment control <\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Reduced manual effort, improved reconciliation accuracy <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Overview<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Forbes Marshall is a multinational engineering company specializing in steam engineering, process automation, and energy efficiency solutions. Founded in 1926 by J.N. Marshall and headquartered in\u00a0Kasarwadi, Pune, Maharashtra, India, the company has built a strong global reputation over\u00a0nearly a\u00a0century of operation. Forbes Marshall is widely regarded as one of the few organizations in the world with deep\u00a0expertise\u00a0in both steam engineering and control instrumentation. This dual specialization has enabled the company to design and deliver industry-specific systems focused on energy efficiency and utilities management across a broad range of sectors, including textiles, food processing, paper, power, and chemicals.<\/span>\u00a0<\/span><\/p>

With offices in 18 countries, installations in 28, and six manufacturing facilities across India, the UK, and Singapore, Forbes Marshall serves over 8,000 customers worldwide. For the\u00a0financial year\u00a0ending March 2025, the company reported a revenue of \u20b91,440 crore, with a workforce of over 2,500 employees. Given the scale and complexity of its operations, Forbes Marshall manages a significant volume of transactions across its vendor and supply network, making\u00a0accurate\u00a0and\u00a0timely\u00a0GST compliance a critical business requirement.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The Challenge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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As a large multinational enterprise with operations spread across multiple states in India, Forbes Marshall faced significant hurdles in managing its GST compliance effectively. The scale of transactions, the breadth of its vendor network, and the complexity of multi-GSTIN operations made routine compliance\u00a0tasks\u00a0anything but routine.<\/span>\u00a0<\/span><\/p>

  • Timely Action on IMS Data<\/span><\/b>: The team\u00a0struggled to take\u00a0timely\u00a0decisions on Invoice Management System (IMS) data, including accepting, pending, or rejecting invoices within required timelines. Delayed actions created the risk of missing Input Tax Credit (ITC) opportunities and added pressure on the compliance team to manage large volumes within tight windows.<\/span>\u00a0<\/span><\/li><\/ul>
    • Reconciling High Volumes of SO and PO Invoices:<\/span><\/b>\u00a0Managing and reconciling a large volume of Supplier Only (SO) and Purchase Only (PO) invoices was a significant operational challenge.\u00a0Identifying\u00a0which invoices were eligible for reconciliation and availing ITC was a time-consuming and error-prone process without a structured mechanism in place.<\/span>\u00a0<\/span><\/li><\/ul>
      • Accurate GSTR-3B Table 4 Reporting:<\/span><\/b>\u00a0Determining\u00a0eligible ITC, reversals, and reclaim amounts for\u00a0accurate\u00a0GSTR-3B Table 4 reporting proved complex and demanding. Without clearly structured data to support this process, the risk of reporting errors and compliance gaps\u00a0remained\u00a0a constant concern.<\/span>\u00a0<\/span><\/li><\/ul>
        • Invoice Matching and Reconciliation Accuracy:<\/span><\/b>\u00a0Forbes Marshall faced persistent challenges with invoice mismatches during reconciliation. The absence of a flexible matching mechanism made it difficult to accurately reconcile invoices, particularly in cases where multiple invoices needed to be mapped against a single entry.<\/span>\u00a0<\/span><\/li><\/ul>
          • Tracking Vendor Filing Status for Payments:<\/span><\/b>\u00a0Monitoring\u00a0the GST return filing status of vendors before processing payments was a cumbersome and\u00a0largely manual\u00a0task. Without a reliable tracking mechanism, it was difficult to\u00a0identify\u00a0which vendors had filed their returns and were eligible for payment, and which had\u00a0not,\u00a0creating\u00a0compliance and cash flow risks.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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            The Solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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            Forbes Automobiles partnered with\u00a0Sovos\u00a0India to address their GST compliance challenges. A dedicated team of domain experts, IT professionals, and Chartered Accountants at\u00a0Sovos\u00a0India worked closely with the Forbes Automobiles team to design and implement a\u00a0customized\u00a0compliance solution through the\u00a0Sovos\u00a0India Tax Compliance Suite.<\/span>\u00a0<\/span><\/p>

            Key solutions delivered included:<\/span>\u00a0<\/span><\/p>

            • Monthly Purchase Register Reconciliation<\/span><\/b>\u00a0Every month, Forbes Marshall provides their purchase register for the respective period. Based on the reconciliation carried out by the\u00a0Sovos\u00a0India team, approximately 97% of eligible ITC is successfully availed within the same month, ensuring minimal revenue leakage and\u00a0timely\u00a0credit\u00a0utilization.<\/span>\u00a0<\/span><\/li><\/ul>
              • ITC Report in GSTR-3B Table-Wise Format<\/span><\/b>\u00a0The\u00a0Sovos\u00a0India team delivers a structured ITC report to the Forbes Marshall team every month, formatted directly in line with GSTR-3B table requirements. This allows the team to analyze data quickly, significantly reduces turnaround time, and ensures\u00a0accurate\u00a0and confident filing of GSTR-3B returns.<\/span>\u00a0<\/span><\/li><\/ul>
                • Vendor Reconciliation and Follow-Up Support<\/span><\/b>\u00a0Through a dedicated vendor reconciliation report,\u00a0Sovos\u00a0India helps Forbes Marshall\u00a0identify\u00a0vendors who have not yet filed their GSTR-3B returns. This enables the team to proactively follow up with non-compliant vendors, ensuring\u00a0timely\u00a0filings and safeguarding ITC availability.<\/span>\u00a0<\/span><\/li><\/ul>
                  • Probable Matching for Unreconciled Invoices<\/span><\/b>\u00a0For invoices that\u00a0remain\u00a0unreconciled,\u00a0Sovos\u00a0India provides probable matching suggestions to the Forbes Marshall team. Upon their confirmation, manual matching is performed, enabling the recovery of approximately 2% of\u00a0additional\u00a0ITC in\u00a0subsequent\u00a0periods and ensuring no eligible credit is left unaccounted for.<\/span>\u00a0<\/span><\/li><\/ul>
                    • Real-Time IMS Action and Tracking<\/span><\/b>\u00a0Through the Invoice Management System (IMS), the Forbes Marshall team can view vendor invoices in real time and take immediate actions such as accepting or rejecting invoices. This reduces dependency on manual tracking, improves reconciliation accuracy, and ensures\u00a0maximum\u00a0ITC realization with minimal loss.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                      The Results<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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                      97% ITC Availed Within the Same Month:<\/span><\/b>\u00a0With a structured monthly reconciliation process in place, Forbes Marshall now avails approximately 97% of eligible Input Tax Credit within the same month, reducing revenue leakage and improving cash flow predictability.<\/span>\u00a0<\/span><\/p>

                      Near-Complete ITC Recovery Across Periods:<\/span><\/b>\u00a0Through the probable matching mechanism for unreconciled invoices, an\u00a0additional\u00a0approximately 2% of ITC is recovered in\u00a0subsequent\u00a0periods, ensuring that eligible credit is fully accounted for across reporting cycles.<\/span>\u00a0<\/span><\/p>

                      Accurate and Timely GSTR-3B Filing:<\/span><\/b>\u00a0The table-wise ITC report has reduced preparation time and minimized the risk of reporting errors.\u00a0Forbes Marshall’s team can now complete GSTR-3B filings accurately and efficiently, with a clear view of eligible ITC, reversals, and reclaim amounts at every stage.<\/span>\u00a0<\/span><\/p>

                      Stronger Vendor Compliance Management:<\/span><\/b>\u00a0With clear visibility into vendor filing status, Forbes Marshall can proactively follow up with non-compliant vendors and make well-informed payment decisions, ensuring ITC availability is not compromised due to vendor non-compliance.<\/span>\u00a0<\/span><\/p>

                      Reduced Manual Effort and Improved Reconciliation Accuracy:<\/span><\/b>\u00a0Real-time IMS capabilities have significantly reduced the team’s dependence on manual tracking.\u00a0Timely invoice actions, combined with\u00a0accurate\u00a0reconciliation, have improved overall compliance efficiency and ensured\u00a0maximum\u00a0ITC realization with minimal loss.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                      Why Sovos India?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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                      Forbes Marshall’s compliance requirements demanded more than periodic support; they\u00a0required\u00a0a structured, process-driven partnership capable of managing high volumes of invoices, reconciliation complexity, and evolving regulatory obligations on a consistent monthly basis.\u00a0Sovos\u00a0India delivered exactly this, providing end-to-end GST compliance support that integrated seamlessly into Forbes Marshall’s existing workflows and reporting cycles.<\/span>\u00a0<\/span><\/p>

                      What distinguishes\u00a0Sovos\u00a0India is its ability to combine technology with hands-on\u00a0expertise. From delivering table-wise ITC reports and probable matching suggestions to enabling real-time IMS actions and vendor compliance tracking,\u00a0Sovos\u00a0India provided Forbes Marshall with the tools and guidance needed to\u00a0maintain\u00a0accuracy, minimize ITC loss, and file returns with confidence. The result is a compliance function that is not only more efficient, but fundamentally more reliable making\u00a0Sovos\u00a0India a trusted partner in Forbes Marshall’s financial and regulatory operations.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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                      \u201cThe solution is well-rounded\u00a0and\u00a0up-to-date\u00a0with GST norms.\u201d<\/span><\/b>\u00a0<\/span><\/p>

                      \u201cWhen it comes to GST Filing, I know I can rely on\u00a0Sovos\u00a0India. Filing monthly GST Returns- GSTR 1,3B, specific returns like ITC 04 and annual return – GSTR 9 including the entire reconciliation process,\u00a0wouldn’t\u00a0have been easier without the\u00a0Sovos\u00a0India Team. We are quite pleased with the product and the support provided.\u00a0While the\u00a0solution in\u00a0itself is well-rounded and\u00a0up-to-date\u00a0with GST norms, the support provided by the team is prompt,\u00a0reliable\u00a0and 24×7. The support team has deservingly earned\u00a0the gratitude.\u00a0Cheers !\u201d\u00a0<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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                      Ready to get started? Start tailoring this solution to your specific challenges with our experts<\/div>
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                      Customer Story From Manual to Automated: How Forbes Marshall Achieved 97% ITC Realization Products GST Filing and Reconciliation E-Invoicing Solution E-Way Bill Solution Company Information \u20b91,440 crore + Revenue 2500 + Employees Steam Engineering and Control Instrumentation Industry India Countries Benefits 97% ITC availed within the same month Near-zero ITC loss across reporting periods Faster, […]<\/p>\n","protected":false},"author":498,"featured_media":1606,"template":"","categories":[31],"solutions":[32],"regions":[33],"lineofbusiness":[],"class_list":["post-1525","sovos_study","type-sovos_study","status-publish","has-post-thumbnail","hentry","category-gst","solution-gst","region-apac"],"acf":[],"yoast_head":"\nFrom Manual to Automated: How Forbes Marshall Achieved 97% ITC Realization - Sovos India<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sovos.com\/in\/case-study\/from-manual-to-automated-how-forbes-marshall-achieved-97-itc-realization\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Manual to Automated: How Forbes Marshall Achieved 97% ITC Realization\" \/>\n<meta property=\"og:description\" content=\"Customer Story From Manual to Automated: How Forbes Marshall Achieved 97% ITC Realization Products GST Filing and Reconciliation E-Invoicing Solution E-Way Bill Solution Company Information \u20b91,440 crore + Revenue 2500 + Employees Steam Engineering and Control Instrumentation Industry India Countries Benefits 97% ITC availed within the same month Near-zero ITC loss across reporting periods Faster, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sovos.com\/in\/case-study\/from-manual-to-automated-how-forbes-marshall-achieved-97-itc-realization\/\" \/>\n<meta property=\"og:site_name\" content=\"Sovos India\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-17T12:11:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sovos.com\/in\/wp-content\/uploads\/sites\/18\/2026\/06\/Forbes-Marshall.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"643\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sovos.com\/in\/case-study\/from-manual-to-automated-how-forbes-marshall-achieved-97-itc-realization\/\",\"url\":\"https:\/\/sovos.com\/in\/case-study\/from-manual-to-automated-how-forbes-marshall-achieved-97-itc-realization\/\",\"name\":\"From Manual to Automated: How Forbes Marshall Achieved 97% ITC Realization - 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