As vice president of customer and user experience, Lisa embraces the challenge of making tax easy and intuitive for customers. In her role, she creates and executes the vision of how Sovos can transform the customer experience to reduce the organizational burden associated with managing tax compliance obligations, wherever a company does business.
During her tenure at Sovos, Lisa has led the organization-wide shift toward customer-driven innovation. This includes the establishment of the UX department, which recently won the national CODiE award for Best Compliance Solution, and is indicative of the complete, high-impact solutions Sovos is committed to delivering.
As a hands-on leader, Lisa encourages her teams to be bold and try new things without the fear of failure. Innovation in the name of improving the customer experience is what motivates Lisa and is a mantra she encourages her teams to adopt.
When not at the office and when in need of a recharge, Lisa is most likely at one of Colorado’s amazing mountains: trail running, skiing or biking.
For more, see Lisa’s LinkedIn profile.