Buttonwood Grove Winery was using spreadsheets and printed-out reports to manually track and complete complex state reporting processes that varied state by state. This proved very time-consuming and stressful— trying to ensure that each state and the differing requirements were properly filed, with different deadlines, paper vs. electronic filings requirements, and varying lengths of reporting periods.Then the actual reporting, like the counties they shipped to, which tax rate to pay, and gallonage shipped, took up a lot of time that could have been directed toward other activities, like marketing and supporting the wine club.
After Buttonwood Grove Winery received the Governor’s Cup award in 2017 for their 2016 Riesling, their wine club orders began to increase rapidly. With wine club orders and their licensed states available for DtC wine shipping both increasing, so did the amount of time spent trying to manage the individual state reporting processes. Managing state requirements and reporting was now taking up too much time and hampering the growth and further expansion of the available ship-to states for the wine club.