What are the 3 Pillars of Sovos Customer Success?

Andrew Elvester
October 12, 2022

Regulatory change and evolving technology continue to fuel modern tax. Businesses need to map out near- and long-term strategies that keep pace with the digital transformation of tax. But working with the right team is essential to organizational success. That’s where the Sovos Customer Success team comes into play.

Sovos knows that being able to grow customer engagement through the right combination of customer success, customer marketing and customer experience will help your overall business goals. How do we do that? By focusing on the following three key pillars of customer success.

A strong partnership

Sovos Customer Success works with our clients to achieve their desired outcomes. We want to understand what they hope to achieve so that we fully comprehend what they need from us. From there, Sovos works with companies to ensure that those expectations are met. It’s also important that we understand how/if clients use a specific metric to measure our success as a partner.

Being proactive

Sovos clients can expect proactive engagement from the Sovos Customer Success team, with account-specific updates and other timely information. Sovos strives to engage with clients on a regular cadence, whether that’s in-depth touch points, discussions on account renewals, conversations on expectations for us as a partner or to discuss billing information. Customer Success will only send clients materials that are relevant to their specific accounts.

A dedicated team

Sovos Customer Success is designed with advocacy in mind. Our team will focus on all things that matter to you. Whether it’s facilitating a discussion, investigating an issue or just being there when you have a question, you can count on Sovos Customer Success to advocate on your behalf. Customer Success is there for each step of your journey, proactively ensuring you receive maximum value from your solution and services.

How does Sovos Customer Success help define outcomes?

Our team hones in on success plans, utilizing our internal management tool, to fill in outcomes, success measurements, experience and expectations and deliverables. We’re working to build programs based on what customers’ desired outcomes are – and will continue to ensure we fully understand what those goals are. Customer Success works to define specific outcomes and then track progress toward meeting them.

We are working to better transmit information garnered from sales team conversations with clients, helping to properly focus on the right outcomes and expectations. Every business is unique and has unique needs and goals. We work with you to sign you up for the right tools – whether that’s our tax blog, the Sovos portal, our LinkedIn page or a combination of assets.

Sovos Customer Success serves as our customers’ internal voice. We listen so we can act accordingly. Furthermore, our team relays customer feedback to the correct internal business partner in a timely manner – your questions, concerns and comments will not go unheard.

Whatever your business’ compliance and/or filing needs may be, Sovos continuously invests in our user experience. That way, our teams can offer a seamless end-to-end experience with the most up-to-date information.

Take Action

Still have questions about what Sovos can do for you? Reach out to our Customer Success team to learn more.

Sign up for Email Updates

Stay up to date with the latest tax and compliance updates that may impact your business.


Andrew Elvester

As vice president of customer success, Andrew Elvester is charged with building and leading high-performing teams that improve customer interactions and create stronger relationships. He believes the key to creating and implementing positive change is the right attitude. When teams embrace the business benefits of change and remain focused on our company mission, success will follow. Since joining Sovos, Andrew has been instrumental in launching sales engineering and customer success functions. He has led the integration of several company acquisitions into these processes to ensure consistency across all of Sovos’ lines of business. Andrew is a hands-on manager that likes to lead by example. He encourages his teams to keep a positive attitude, stay focused and work to simplify complex problems into solvable parts. He takes great pride in helping to foster the career growth of his teams and aid in their successes. Outside of work Andrew enjoys running marathons, ultra-distance events and cross-country skiing. He also enjoys spending time with his wife, dogs, traveling, cooking and fermenting.
Share This Post

North America Unclaimed Property
May 30, 2023
How to Set Up a Successful Unclaimed Property Program

Unclaimed property compliance can be difficult and overwhelming. Clients often ask what they should be doing to ensure they are compliant with the various laws and regulations. It isn’t easy, especially if you have multiple property types such as checks, credits or customer accounts that have the potential to become unclaimed property in multiple states. […]

North America ShipCompliant
May 30, 2023
How Hold At Locations Improve Your Customers’ Wine Delivery Experience

Direct-to-consumer shipping wine lovers enjoy the convenience of having their favorite vinos shipped to their front door. But what happens when, for whatever reason, they aren’t available to accept their wine deliveries? Whether they aren’t available during the day or they don’t have someone 21 or older available to sign for their package, these challenges […]

North America Sales & Use Tax
May 30, 2023
Identifying Sales Tax Liabilities and Why They Matter

By Steve Claflin, CLA It’s incredible that it has now been five years since the landmark Wayfair decision. It seems like just yesterday we were reading the case, alerting clients and tracking the ever-developing state guidance. Unfortunately, many companies still are not familiar with their sales tax filing obligations caused by economic nexus, or they […]

North America ShipCompliant
May 25, 2023
Out-of-State Breweries Gain Self Distribution, DtC Rights in Oregon

Under a settlement agreement, breweries located outside of Oregon now have more options for selling into the Beaver State, including direct-to-consumer (DtC) shipping and self-distribution to retailers. The settlement arose out of a lawsuit filed by a group of Washington breweries last year challenging Oregon laws that limited beer self-distribution to in-state breweries and DtC […]

EMEA VAT & Fiscal Reporting
May 24, 2023
VAT and Art: What you need to know

Significant inflation increases have impacted most of the world’s economies, with the UK still above 10% in 2023. This increase means a reduction in the purchasing power of consumers. Together with increases in the cost of raw materials, this has created uncertainty regarding growth of entire industrial departments and reduced profit margins for companies. The […]