Customer Insight-Fortune 500 Pharmaceutical Solves the Brazil Puzzle with Sovos

Scott Lewin
February 13, 2013

The Company- Fortune 500 Pharmaceutical multi-national

The Problem- this Pharmaceutical manufacturer, much like most large multi-nationals, was managing their global operations, including Brazil, from a SAP Center of Excellence. Because outbound Nota Fiscal processes in Brazil are required to be real-time or the truck is not allowed to leave the loading dock, IT was always on call for day to day production support issues. The in-house Nota Fiscal solution which they acquired had multiple components including: SAP configuration, a print procedure, a middleware component, and a specific software for Nota Fiscal compliance. This complexity caused day to day production support issues and outages.

So when the inhouse solution was threatening the financial team with non-compliance and the logistics teams with an inability to ship, the leadership started looking for an alternative that:

  • eliminated the SAP production support and configuration issues now and in the future
  • lowered the ongoing costs to support
  • provided enterprise support where they could pick up the phone in Portuguese and English, so both their local staff and corporate SAP staff could solve their issues
  • guaranteed compliance with any future changes
  • eliminated duplicate hardware and multiple systems

The Solution– By utilizing Invoiceware’s Latin American Compliance Network with SAP ERP templates, this global pharmaceutical manufacturer was able to eliminate the production support issues today while protecting their SAP system from future issues. Changes to the local requirements are managed within the ERP templates which removes the burden of constantly updating your SAP every time the local regulation changes and the Latin America Compliance Network maintains the connectivity for Brazil Nota Fiscal for Goods, NF for Services, CTe for Transportation Invoices, Mexico eFactura (CFD and CFDI), Argentina AFIP, et al….

The Lesson- If you are having production support problems today with your in-house solutions, don’t wait to find a better alternative. Managing an in-house software solution for SAP Brazil Nota Fiscal can be complex and has many costs including: multiple software solutions, multiple maintenance fees, multiple hardware maintenance fees, day to day production support, ongoing change management and upgrade support. For organizations that are running Shared Business Services and/or single instances of SAP – a managed service provider with specific focus on SAP may make more sense to alleviate the constant headache both day to day and over the long term as the legislation changes.

Sign up for Email Updates

Stay up to date with the latest tax and compliance updates that may impact your business.


Scott Lewin

Gain timely insight and important up to the minute information about the current legislative changes in Latin America, including Brazil Nota Fiscal, Mexico CFDI, Argentina AFIP and Chile DTE. Learn how these changes affect your operations, your finances and also your Information Technology teams.
Share This Post

United States
June 14, 2019
Sovos Again Named a Top Workplace Based on Employee Satisfaction

Earlier this week, the Star Tribune (Minneapolis, MN) released its annual list of Top Workplaces. The newspaper compiles this list based on employee satisfaction scores for companies across Minnesota. Sovos has once again been named to this list as a national standard setter of leading workplaces because of the actions we take to put employees […]

E-Invoicing Compliance EMEA
June 13, 2019
French VAT Fraud Prevention Package to Include a New Attempt to Mandate B2B E-invoicing

The French Minister of Public Accounts and Action, which has authority over all tax matters, has taken advantage of the process that is required to transpose the EU E-Commerce Directive to launch a number of initiatives to curb VAT fraud, including a renewed attempt to create a system of mandatory e-invoicing. Going from B2G to […]

June 13, 2019
Knowing When and How to Reclaim IPT

An insurer may need to reclaim insurance premium tax (IPT) from a tax authority for many reasons. These include a policy cancellation or mid-term adjustment, an administrative error or issuing a no claims bonus. In each case, it’s important to be aware of the issues involved ahead of any reclaim to ensure taxes are recovered […]

Sales & Use Tax United States
June 7, 2019
Marketplace Sales Tax Collection Rules and Current State of Affairs

Marketplace sales tax laws are being used by states as an additional means to collect more sales tax revenue from remote sellers on marketplaces like Amazon, eBay, Etsy, and WalMart. These online marketplaces and the rules being introduced to compel marketplace tax compliance have introduced new sales tax collection and remittance questions and complexity. According […]

Tax Information Reporting United States
June 5, 2019
IRS Promises Clarity on Crypto Tax Regulations This Month

For the second time in the last month, the IRS has alluded to forthcoming guidance related to cryptocurrency and digital asset transactions.  IRS Commissioner Charles Rettig said in late May that clarification on crypto tax regulations might arrive by the end of June and gave further hints as to what might be included in the […]